FAQs

Shipping & Returns

Orders take 3-5 business days to process and 5-7 business days once shipped.  Yang Face is not responsible for any lost or stolen packages.

International shipping will be considered on a case by case basis.  Please email support@yangface.com if you would like to be considered for international shipping.

ALL SALES FINAL

If you are not satisfied with your product/your product is compromised, please email us at support@yangface.com. We will consider a return through store credit or exchange within seven (7) days of receiving your product.

All products are made from 100% Grade-A Rose Quartz. Yang Face’s rose quartz products contain no plastic, acrylic, ceramic, glass or stone dyes, which means each product may have a non-uniform color that is normal to the natural stone. Additionally, the facial tools may be particularly fragile as a result of having no fillers. The rollers and gua sha boards may break when dropped on hard surfaces. We are unable to issue any sort of refund if this issue occurs once the product is in your possession.

Cautions and Contraindications

Facial cupping is not recommended during pregnancy or for persons with blood clotting conditions or persons on blood thinner medications. Avoid facial cupping on open sores and opened up acne as well as sunburn. Wait six (6) weeks following Botox and fillers, and at least 72 hours following microdermabrasion before facial cupping. Never drag a suctioned cup up and down the neck. Instead, you may cup your neck horizontally by tracing neck lines. Please consult a licensed acupuncturist (L.Ac) for personalized advice and whether it is safe to perform facial cupping based on your health concerns.

Facial gua sha is not recommended during the first trimester of pregnancy and is cautioned throughout pregnancy.  Gua sha should also be cautioned on open sores and sunburn, but is safe for non-opened up acne. Wait three (3) weeks following Botox and fillers, and at least 72 hours following microdermabrasion before facial gua sha. Please consult a licensed acupuncturist (L.Ac) for personalized advice and whether it is safe to perform facial gua sha based on your health concerns, including pregnancy.

Facial rolling is safe during pregnancy. Facial rolling may be used on open sores, sunburn and acne. Gentle facial rolling is safe immediately following Botox, fillers and microdermabrasion. Please consult a licensed acupuncturist (L.Ac) for personalized advice and whether it is safe to perform facial rolling based on your health concerns.

USE TOOLS ONLY AS DIRECTED

Frequently Asked Questions

How do I properly use the tools?

Please view under each product description. Products

What order do you recommend for using the tools correctly?

We recommend you start with facial cupping, then facial gua sha, and lastly facial rolling. As for the full face and eye mask, you may use it in either order. 

How do I properly clean and store the tools?

Hand tools may be washed under water with a gentle soap or wiped down with a wet washcloth and a drop of your favorite essential oil. We recommend only using a dampened washcloth and a drop or two of your favorite essential to wipe clean the full-face and eye masks.

When/what time of day should I use the tools?

You may use the tools at any time of day that works well for your schedule. We prefer using the hand tools in the morning to start the day and the masks in the evening to help wind down. 

How often and for how long should I use the tools?

You may use the tools as often as you would like. We recommend starting with two times a week and building up to using the tools every single day. You choose how much time you are able to dedicate to your facial tool practice. We do recommend switching up tool techniques from time to time so that your facial muscles get a variety of exercise. Think of cross-training for your face. Please visit our Instagram to learn a variety of techniques.

I want to go deeper; how can I learn more and who can I learn from?

Please see a list of Licensed Acupuncturists here that can help in your learning and discovery process. You may also book a one-on-one, in person or virtual consult with Dr. Yang.

Community Giveback

10% of all proceeds will be given back to an endowed program fund through Punahou School. Yang Face’s directed program funds will support ‘Ike Hawai’i in order to encourage our youth to connect to their roots and have a strong sense of self and belonging.

USE ONLY AS DIRECTED. YANG FACE, LLC IS NOT LIABLE FOR ANY HARM THAT IS CAUSED BY NON-RECOMMENDED USES.